FAQs
What to expect before first therapy session?
Once you have made contact with us, we will send you a simple evaluation pack for you to complete and return. This is for you to provide your personal, medical details and reasons for seeking counselling. We will then schedule you for a first assessment session. This aims to identify what you hope to gain from counselling which helps to give something to work towards in our future sessions. We take genuine interest in your concerns and provide highest level of confidential care.
Your first session is a structured intake assessment. Your counsellor will discuss your current challenges, gather your background history, and collaborate with you to design a personalised treatment plan with clear mental health goals.
What to expect before first online therapy session?
Similar to face-to-face session, we will send you a simple evaluation pack to complete and return. This is for you to provide your personal, medical details and reasons for seeking counselling. We prefer Zoom as the more secured platform however we may use other platforms upon your request in advance. Each session lasts about 50 minutes.
What therapeutic modalities do the counsellors at The Lighthouse Counselling use?
Our counsellors utilise evidence-based frameworks tailored to each client, including but not limited to Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), Schema Therapy, psychonalytic psychotherapy and the Gottman Method for couples therapy and marriage counselling. Our dedicated counsellors prioritise each client's unique needs, ensuring a personalised approach that fosters growth and healing. We believe in creating a supportive environment where clients feel heard, understood, and empowered on their journey to well-being.
Where is your counselling clinic located in Singapore?
Our physical office is located in the Central Business District (CBD) at 105 Cecil Street, #11-00 The Octagon, Singapore 069534, near Raffles Place. We provide both in-person therapy at our CBD office and secure online counselling sessions across and outside of Singapore.
How much does a therapy session cost, and how long does it last?
At The Lighthouse Counselling, individual and couples counselling sessions typically last about 50 minutes. Our charges may vary between different counsellors, and we also offer 75-minute sessions upon request, with fees charged on a pro-rata basis. For current rates or package options, please request your slot via our booking portal or contact us at hello@hcounselling.com. We maintain transparent fees with no hidden costs, and sessions are secured via pre-payment.
For the pricing information, please click here for our latest Fee Schedule.
Do you accept corporate or private insurance for therapy sessions?
Yes, we warmly welcome clients who have mental health insurance coverage. Please note that we operate on a self-pay basis and do not offer direct billing to insurance companies. You will need to pay for your session upfront, and we will issue an official receipt containing our practice registration details and your therapist's credentials, which you can submit to your provider for reimbursement.
Important Reminder: Please let our team know if your policy requires specific information, such as a specific diagnostic code, your therapist's professional registration number or your full legal name as it appears on your policy, before we issue your receipt, so we can ensure seamless processing for you.
Payment Methods
We accept various payment methods including Cash, PayNow or Bank Transfer. Please note that we require an advance payment at within 2 business days upon email confirmation in order to secure your booking.
Singapore Payment:
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PayNow (UEN): 201916852N (The Lighthouse Counselling Pte Ltd)
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Bank Transfer: 380-334-649-4 (UOB Singapore bank code 7375, branch code 068)
Hong Kong Payment:
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PayMe / FPS : + 852-6086 7995 or @tlhcounselling
For those who wish to seek our services but have financial difficulties, we have our in house counsellor-in-training at affordable rates. Subject to availability. We encourage you to address this and contact us at hello@tlhcounselling.com
Cancellation & Rescheduling
Please provide a minimum of 48 hours notice if you wish to cancel or reschedule your appointment. Failure to do so will result in being charged for the session. Additionally, please note that packages purchased with us are non-transferable and non-refundable once the session has commenced.
Limits of Confidentiality
Your privacy is our highest priority and is secured with us at all times. We are committed to provide a safe and supportive environment throughout your therapy. However, there are times that counsellor is mandated to release information disclosed in sessions under the professional code of ethics. These exceptional scenarios include: (1) you give consent to your counsellor to discuss a matter with another party (2) your counsellor determines you endanger yourself or others (3) in the unlikely event that your counsellor is ordered by court of law to do so. Your counsellor will make every effort possible to inform you of the situation prior to making any such disclosure. Your work with your counsellor will be managed in a competent manner and consistent with accepted ethical standards.
You are also required to acknowledge with our Confidentiality & Policy upon submission of our online intake form.