FAQs

What to expect before first therapy session?

Once you have made contact with us, we will send you a simple evaluation pack for you to complete and return. This is for you to provide your personal, medical details and reasons for seeking counselling. We will then schedule you for a first assessment session. This aims to identify what you hope to gain from counselling which helps to give something to work towards in our future sessions. We take genuine interest in your concerns and provide highest level of confidential care.

What to expect before first online therapy session?

Similar to face-to-face session, we will send you a simple evaluation pack to complete and return. This is for you to provide your personal, medical details and reasons for seeking counselling. We prefer Skype/Zoom as the more secured platform however we may use other platforms upon your request in advance. Each session lasts about 50 minutes.

Do we provide phone counselling?

Yes, we do. Although we think that face-to-face or Skype sessions still give more personal touch and better results, we understand that a phone call can be a convenient option for some of you.

Payment Methods

Please email us for pricing details.

We accept various payment methods including Cash, PayNow or Bank Transfer .

Singapore Payment:     

  • PayNow (UEN):  201916852N   (The Lighthouse Counselling Pte Ltd)

  • Bank Transfer:   380-334-649-4  (UOB Singapore bank code 7375, branch code 068)

Hong Kong Payment:   

  • Bank Transfer: 848-695946-838  (HSBC Hong Kong, B&L Limited)

  • PayMe: + 852-6086 7995

For those who wish to seek our services but have financial difficulties, we will consider on a case by case basis or we may also refer you to appropriate government agencies . For more information about fees and alternative payments, we encourage you to contact us at hello@tlhcounselling.com

Cancellation 

Please provide a minimum of 48 hours notice if you wish to cancel or reschedule your appointment. Failure to do so will result in being charged for the session.

Limits of Confidentiality

Your privacy is our highest priority and is secured with us at all times. We are committed to provide a safe and supportive environment throughout your therapy. However, there are times that counsellor is mandated to release information disclosed in sessions under the professional code of ethics. These exceptional scenarios include: (1) you give consent to your counsellor to discuss a matter with another party (2) your counsellor determines you endanger yourself or others (3) in the unlikely event that your counsellor is ordered by court of law to do so. Your counsellor will make every effort possible to inform you of the situation prior to making any such disclosure. Your work with your counsellor will be managed in a competent manner and consistent with accepted ethical standards. 

You are also required to sign our Confidentiality & Policy letter before your first session begins.

©2019 by The Lighthouse Counselling Pte Ltd